New Tactile Cotton line just landed•Custom hospitality & bulk orders welcome
How returns and refunds work for quoted orders.
Because every Hometex Design order begins with a personalised quote, we do not take payment online. This policy explains how returns and refunds work once an order is confirmed and delivered.
You may request a return within 7 days of delivery if the product is unused, unwashed, and in its original packaging. Made-to-order, customised, or bulk-order items can only be returned if they arrive damaged or faulty.
Please inspect your order on delivery. If an item arrives damaged, defective, or different from your confirmed quote, contact us within 48 hours with your quote reference number and photos, and we will arrange a replacement or refund.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 7–14 business days.
For hygiene reasons, opened bed linen, pillows, duvets, and towels that have been used or washed cannot be returned unless faulty.
Contact us through our Contact Us page with your quote reference number and reason for return, and our team will guide you through the process.
